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Customer privacy policy

1. Introduction

In this Privacy Policy:

  • references to we, us or our means Taylor Packaging (Bishop Auckland) Limited, a limited company registered in England (company number: 04483349) whose registered office is at Meadowfield Avenue, Green Lane Industrial Estate, Spennymoor, County Durham, DL16 6YJ, which is part of a group of companies (Group) and who operates from the address shown in the ‘How to contact us’ section below. Your personal information will be held by Taylor Packaging (Bishop Auckland) Limited;

  • references to you or your means any individuals who are employed or engaged by a Customer or who is a Customer (as defined below) and who visits our Website (defined below) or who contacts us in their capacity as a Customer;

  • references to Customer or Customers means any:

    • entity buying or enquiring about the goods or services we sell; or

    • individual who buys or makes enquiries about the goods and services we sell; and

  • references to Website means the website found at taylor-packaging.co.uk (as amended from time to time).

2. Privacy policy

This Privacy Policy (together with any other documents referred to on it) sets out the basis on which we collect and use personal information about you:

  • when we speak to you on the telephone;

  • through your use of the Website;

  • through email and other forms of correspondence;

  • when you meet one of our employees or personnel attending a trade fair;

  • if one of our employees or personnel visits you at your place of business in order to market any of our goods and services to you; or

  • which we obtain from public sources and websites such as Companies House or LinkedIn.

This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, the nature of the personal information we collect and how we will use it. We will also set out who we disclose it to and your rights and choices in relation to your personal information.

In this Privacy Policy where we use the words personal information we use these words to describe information that is about you and which identifies you.

You have the right to object to our use of your personal information in certain circumstances. Please see the Your rights section below for a summary of your right to object (along with your other rights under data protection law) and the details of who to contact if you want to exercise them.  Please see the How to contact us section if you need to get in touch.

Our Website is not intended for children and we do not knowingly collect personal information relating to children.

3. Who is responsible for the personal information that we collect?

We are the data controller for the purpose of data protection law, in respect of your personal information collected and used in our dealings with you and through your use of the Website.

This is because we dictate the purpose for which your personal information is used and how we use your personal information.

What personal information do we hold about you?

We collect and use personal information about you when we supply you with goods or services, meet you to discuss the supply of goods or services and you provide us with your personal information, and in the course of providing the Website.

The personal information we collect includes:

Information you provide to us

The information you provide to us may include:

Type of Personal Information

Examples

General

Contact information.

Name, title, address, email address and telephone number.

Log in details.

Username and account number for access to Websites and systems provided under our contract with you or the Customer.

Register to use our online ordering portal services.

Username and account number for access to our customer ordering portal from the Website.

Details of complaints and compliments you or the Customer make.

Name, address, e-mail address or telephone number, details about the service you received/your experience.

Financial

Financial information and account details.

Details regarding goods or services purchased, price, payment method and other financial account details.

Marketing Preferences

Information about you enabling us to provide relevant material and details about our goods and services.

Contact information that is collected when you apply to buy any of our goods or use any of our services. This information may also be collected over the telephone, from our Website or from you in person.

Marketing preferences, marketing activities and feedback.

Marketing preferences, or responses to voluntary satisfaction surveys.

To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communications.

Other

 CCTV footage.

Images captured on CCTV if you visit our premises.

Customer satisfaction/feedback surveys.

Your views and opinions about  our goods or services as well as your views about the Website.

Technical Information.

Technical Information from any device you use to access our Website, such as  your mail address, your network information which is information from your device such as your IP addresses, internet service providers, location information and device information.

Through our use of cookies on our Website.

Cookies are pieces of information stored directly on the device you are using. Cookies allow us to recognise your device  and remember if you’ve visited our website before and to collect information such as internet browser type, time spent using the Website and pages visited.

Please see our Cookies Policy which can be accessed here http://www.taylor-packaging.co.uk/privacypolicy/ for further details on how we use cookies on our Website.

This includes information you provide:

  • when you engage with us in relation to the provision of goods and the supply of services by us;

  • when you fill in forms for us;

  • when we meet you at trade fairs;

  • to our employees or personnel who visit you at your trading premise to market our goods and services;

  • in communications between us, including telephone calls, e-mails, letters, agreements and text messages; or

  • through your use of the Website including any technical information (including your login information for the Website and, to the extent that they constitute personal information, the IP address you use to connect your device to the Internet and the browser type and version you use on your device).

Information we receive from other sources and or publicly available sources such as:

  • information from publicly available sources such as LinkedIn, Companies House and Twitter from which we may collect personal information such as your name, role and business contact details;

  • when we carry out a limited credit check on Customers via a credit insurance company called Euler Hermes (part of the Allianz SE group of companies), we may receive personal information from Euler Hermes such as the names of directors, their addresses and details of previous roles they have held. No credit checks will be undertaken on you individually;

  • information (such as your image) collected via CCTV installed at our premises. CCTV may be installed externally or internally.  CCTV footage is collected for the prevention and detection of crime and are stored on average for up to 4 weeks before being deleted (unless it is required for the investigation or prosecution of a crime).

We collect identity and contact information about you from the above, and any other available sources (as updated from time to time).

5. How do we use the personal information we collect about you?

We use your personal information in connection with the supply of our goods and services , the marketing of our goods and services and through the provision of the Website (as the case may be).  Under data protection law we can only use your personal information if we have a proper reason to do so (this is also known as a legal basis).   Examples of where we have a legal basis include when:

  • we have your consent;

  • it is necessary to enter into or perform a contract with you or your employer where you are acting on behalf of a corporate entity (or to take steps at your request prior to entering into that contract);

  • it is necessary to comply with a legal obligation;

  • it is necessary in order to protect your vital interests; or

  • it is in our legitimate interests.

Where we rely on our legitimate interests we mean our:

  • pursuit of our commercial activities and objectives, or those of a third party;

  • compliance with applicable legal and regulatory obligations and any codes of conduct;

  • improvement and development of our business operations, improvement of goods and service offering, or those of a third party; or

  • protection of our business, shareholders, employees and customers, or those of a third party.

We have set out the main reasons for using your personal information in the table below under the heading Legal Basis. Where we rely on our legitimate interests, we have set out those interests in the table below.

You have the right to object to our use of your personal information at any time. Please see the Your rights section below for a summary of your right to object and the details of who to contact if you want to exercise them.   Please see the How to contact us section if you need to get in touch.

Purpose

Legal Basis

To communicate with you and other individuals.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

Necessary to enter into or perform a contract we have with you. This will only be applicable if you are a sole trader who we are providing goods or services to.

To provide you with our goods or services.

Necessary to enter into or perform a contract we have with you. This will only be applicable if you are a sole trader who we are providing goods or services to.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

Establish, enforce and defend legal rights.

Necessary to enter into or perform a contract we have with you. This will only be applicable if you are a sole trader who we are providing goods or services to.

Necessary to comply with a legal obligation  to which we are subject.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

Manage our business operations.

Necessary to enter into or perform a contract we have with you. This will only be applicable if you are a sole trader who we are providing goods or services to.

Necessary to comply with a legal obligation  to which we are subject.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

To carry out our obligations arising from any contracts entered into between you and us or in preparation of entering into a contract with you or the Customer.

Legitimate interests. It is in our legitimate interest to comply with the terms of a contract we have in place with a Customer.

Performance of a contract we have with you.  This will only be applicable if you are a sole trader who we are providing goods or services to.

To manage complaints, feedback and queries and provide customer support.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

To improve the quality of the Website and your experience using the Website (including personalising your experience on the Website).

Legitimate interests. We require your personal information to enhance, modify and personalise the Website and your or the Customer’s general customer experience for your benefit or the benefit of the Customer.

To comply with any legal or regulatory obligations (including in connection with a court order).

Necessary for compliance with a legal obligation to which we are subject.

To provide you with information about the goods and services we offer (including newsletters, details of any events, promotions and new products and services we can offer and which we believe may be of interest to you or the Customer) in accordance with any specified preferences.

Legitimate interests. We require your personal information to enable us to manage and carry out our operations as a business.

Consent.

CCTV recordings in the UK captured by equipment in our premises to manage any complaints that you may have or that we may have in relation to our performance of the customer contract between us and the Customer or you and us.

Legitimate interests. We require your personal information in order to manage your work activities or those of our Customer.

 

To engage with you via social media.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

Consent.

To analyse and improve our goods and the services we provide and to evaluate and develop our business.

Legitimate interests. We require your personal information in order to enable us to manage and carry out our operations as a business.

To carry out credit reference checks on the Customer.

Legitimate interests. Where you are a sole trader, we undertake these checks to certify and assess your financial standing to ensure we receive payment for the provision of our goods and services.

Where we process your personal information on the legal basis of our legitimate interests (as set out in the table above), we have carefully considered and assessed your rights and freedoms which require protection of your personal information in respect of each specific purpose. Having undertaken this assessment, we have determined that our legitimate interests are not overridden by your rights under data protection laws.  If you would like further information about how we have balanced your rights and freedoms against our legitimate interests, please get in touch using the details at the How to contact us section below.

We may be required to obtain your personal information to comply with our legal requirements, to enable us to fulfil the terms of our contract with you or in preparation of us entering into a contract with you. If you do not provide the relevant personal information to us, we will not be able to provide the goods or services to you, or to arrange payments.

If you wish to change your marketing preferences and you do not wish to hear from us, please let us know by contacting us on the details provided in paragraph 14 below.

6. Who may we disclose your personal information to?

We may share your personal information with:

Type of third party

Examples

General

Our group companies.

Other companies and entities that are part of the Taylor Packaging Group.

Our service providers.

Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you for example:

o   our IT systems providers Innov8 Technology Ltd;

o   our IT cloud services solution provider, ISL Online Ltd;

o   Google Analytics who monitor visitor activity to our website; and

o   MailChimp a third party marketing services provider;

A current list of these third party service providers with whom we share your personal information can be provided to you on request using the details at paragraph 14 below.

Our professional advisers.

Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities, a current list of these third parties can be provided to you on request using the details at paragraph 14 below.

External agencies and organisations.

External agencies and organisations (including the police, the relevant local authority,  for the purpose of complying with applicable legal and regulatory obligations.

Regulatory authorities, government agencies or law enforcement bodies.

We may disclose your personal information where these bodies have jurisdiction over our activities.

Our credit reference checking provider Euler Hermes.

We may share personal information with Eular Hermes if they provide your name and role where you are a current director of a customer that it is a company or a limited liability partnership.

We will also disclose your personal information to other third parties, for example:

  • in the event that we sell or buy any business or assets (including the property at which you reside), we will disclose your personal information to the prospective seller or buyer of such business or assets;

  • if we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and

  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our legal rights under any contract we have with you.

For a full list of the third parties with whom your particular personal information may be shared, please contact us using the details at paragraph 14

7. Sharing with third parties and companies within the Taylor Packaging group

Where we act as an independent controller of your personal information we will use your personal information for our own purposes. Sometimes third parties and other companies in the Group will act as controllers of your personal information that we collect.  This is where they determine the purposes and means of processing your personal information. They will use your personal information for their own legitimate purposes as described in this privacy notice.

8. Where will we transfer your personal information?

We will process your personal information within the UK and outside the UK and the European Economic Area (EEA). For example we process your personal information in the US. This is because we subscribe to MailChimp and MailChimp stores the personal information held on its platform in servers based in the US.

When we transfer personal information outside the UK and the EEA, we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law. We will take reasonable steps to ensure that your personal information is protected. To do this we use a set of standard data protection clauses, which have been approved by the European Commission. For further information as to the safeguards we implement and to obtain a copy of this information please contact us on the methods set out in the How to Contact Us section below.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us and any transmission is at your own risk.  Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.

9. How long will we keep your personal information for?

We will retain your personal information for no longer than is necessary for the purposes for which the personal information are processed. The length of time we hold on to your personal information will vary according to what that information is and the reason for which it is being processed.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means. We also consider any applicable legal, regulatory, tax, accounting or other requirements which may specify how long we should retain your personal information for.

Subject to the above, personal information about our customers will be retained by us for seven years from, the date of your communication with us to allow us to:

  • respond to any queries or complaints you may have; and

  • fulfil our obligations to the relevant tax authorities depending on where you are resident and other relevant governing bodies

CCTV images are retained in accordance with the retention periods in paragraph 4.4 above.

For further information about how long we keep your Personal Information, please get in touch using the details at the How to contact us section below.

10. Data security

We will seek to put in place appropriate security measures to guard against your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.  They will only process your personal information on our instructions and they are subject to a duty of confidentiality.  For further information about these measures, please contact us using the details at paragraph 14

We have also put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

11. Your rights

You have certain rights with respect to your personal information.  The rights will only apply in certain circumstances and are subject to certain exemptions.  Please see the table below for a summary of your rights and who to contact to exercise them.

Summary of your rights

Right of access to your personal information

You have the right to receive a copy of your personal information that we hold about you and information about how we use it, subject to certain exemptions.

Right to rectify your personal information

You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Right to erasure of your personal information

You have the right to ask that your personal information be deleted in certain circumstances.  For example:

  • where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used;

  • if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information;

  • if you object to the use of your personal information (as set out below);

  • if we have used your personal information unlawfully; or

  • if your personal information needs to be erased to comply with a legal obligation.

Right to restrict the use of your personal information

You have the right to suspend our use of your personal information in certain circumstances.  For example:

  • where you think your personal information is inaccurate but only for so long as is required for us to verify the accuracy of your personal information;

  • the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead;

  • we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or

  • you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.

Right to data portability

You have the right to obtain your personal information in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible.

The right only applies:

  • to personal information you provided to us;

  • where we rely on the following legal bases:

  • consent; or

  • for the performance of a contract; and

  • when the use of your personal information is carried out by automated (i.e. electronic) means.

Right to object to the use of your personal information (including to object to direct marketing, automated decision making and profiling)

You have the right to object to the use of your personal information in certain circumstances and subject to certain exemptions. For example:

  • where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party);

  • if you object to the use of your personal information for direct marketing purposes; and

  • where we use your personal information to take a decision which is based solely on automated processing where that decision produces a legal effect or otherwise significantly affects you.

Right to withdraw consent

You have the right to withdraw your consent at any time where we rely on consent to use your personal information.

Right to complain to the relevant data protection authority

If you think that we have processed your personal information in a manner that is not in accordance with data protection law, you can make a complaint to the data protection regulator.  In the UK this is the Information Commissioner’s Office (ICO) and they can be contacted on 0303 123 1113 or please see www.ico.org.uk.

12. How to complain

If you think there is a problem with how your personal information is being handled, please contact us by using the contact details below.

You also have the right to complain to the Information Commissioner’s Office who can be contacted on 0303 123 1113. Please also see ico.org.uk.

13. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on our Website at the following page http://www.taylor-packaging.co.uk/privacypolicy/ and, where appropriate, we will give you reasonable notice of any changes.

14. How to contact us

If you have any questions regarding this Privacy Policy or the way we use your personal information, you can contact us by:

  • telephone on 01388 420555;

  • email at Barbara@taylor-packaging.co.uk; or

  • post at for the attention of Barbara O’Hare, Taylor Packaging Limited, Meadowfield Avenue, Green Lane Industrial Estate, Spennymoor, County Durham, DL16 6YJ.

This Privacy Policy was last updated on [?] 2019.

Cookies policy

1. Introduction

Cookies are small text files that we store on your device in accordance with this policy. Cookies are stored on your device when you access most websites on the internet or open certain emails. Amongst other things, cookies allow a website to recognise your device and remember if you’ve been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies. Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

In this cookies policy references to:

  • We, us or our means Taylor Packaging (Bishop Auckland) Limited. We are registered in England and Wales under company number 04483349 and have our registered office at Meadowfield Avenue, Green Lane Industrial Estate, Spennymoor, County Durham, DL16 6YJ;

  • You means the person accessing and using the Website (as defined below); and

  • Website means www.taylor-packaging.co.uk.

The Website uses cookies in order to make the Website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Website is used.

2. Information on the cookies that we use

Cookie name

Purpose

Google Analytics Cookies

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We use Google Analytics to collect information about how our Website is being used.

These cookies collect information in an anonymous form and allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it.

For more information, including details of how to block these cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en and https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

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Except for cookies that are strictly necessary for the core functionality of our Website, all cookies will expire in accordance with the following link https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.

3. How to turn off cookies

You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org  and www.youronlinechoices.eu. Please note that certain cookies which  are strictly necessary for the core functionality of our Website may be set as soon as you visit the Website, but you can remove them using your browser settings.

This Cookies Policy was last updated in November 2019.